Terms and Conditions

All rates are shown are calculated in Mexican pesos (MXN). All charges are subject to your bank’s exchange rate at the time of payment.

The rate of this reservation is confirmed according to the number of guests indicated in this confirmation. Any increase or decrease in the number of guests may cause a change in the rate.

The room is available to be used from 3:00 p.m. The deadline to deliver the room on the day of your departure is at 1:00 p.m. If you wish to have access to your room at an earlier time or to deliver it after the departure time, we suggest you contact the reservations department to indicate the additional cost for these services.

In the event of a change in the date of your reservation (as long as it is done in time), the rate may undergo modifications according to its availability at the time of making the change.

Parking is free for the guest.

In reservations of more than one night in any type of rate, if the client does not show up, the hotel reserves the right to make the corresponding no-show charge and to cancel the rest of the reserved nights.

Hotel Hacienda is attached to federal data protection law, see terms and conditions at the bottom of our website www.hotelhacienda.com.mx

Up to a maximum of 2 children under 12 years of age can use their parents’ room at no cost per accommodation. Cots and extra beds have an additional cost which must be asked at the hotel at the time of registration and these are subject to availability.

This is an automated email so it is not monitored by anyone. If you wish to contact us, refer to the contact us section of our website www.hotelhacienda.com.mx

Please take into account that at the time of registration it may be necessary to present official identification. In the case of company agreement rates, it will be necessary to present identification as an employee of the company under which the reservation was made.

Only the reservation will be honored as indicated and confirmed in the system. The hotel may reject any other written or printed confirmation that may have been altered.

In case of extending the stay, the confirmed rate may not be available, therefore the rate that will be confirmed for the extended nights will be the best available rate for that day.

Late cancellation charges will be made directly to the credit card provided at the time of booking.

In case of any change in the lodging tax or value added tax, the difference will be returned or added to the total cost of your reservation.

In case of early departure on the confirmed dates, the hotel reserves the right to charge the rest for the unused nights. Please ask at reception what the corresponding charge would be.